Refund Policy
Effective November 12, 2026
7-day refund
You can cancel any order within 7 days of purchase and receive a full refund. You do not need to give a reason.
How to ask
Email support@veraskyonlineservices.com from the address used for the order, or include that address and your device’s MAC address in your message. We confirm within 24 hours.
What happens next
- We deactivate the license on your device.
- We refund the full amount to your original payment method.
- Your bank usually shows the refund within 5 to 10 business days.
After 7 days
Licenses are digital and delivered immediately, so orders older than 7 days are not refundable. One exception: if we were unable to activate your license, we refund you in full at any time.
Wrong MAC address
If you entered the wrong address, tell us within 7 days. We move the license to the correct device at no charge instead of refunding.
Before you dispute a charge
If something looks wrong on your statement, write to support@veraskyonlineservices.com first. We resolve most issues the same day, which is faster than a bank dispute.